Shipping Policy
Shipping & Delivery
From ready-to-ship favorites to pieces requiring additional preparation, we aim to make every order experience clear, reliable, and worth the wait.
Shipping Charges
We offer free standard shipping on orders over $59.
A $14.99 standard shipping fee applies to orders under $59.
We currently ship to customers worldwide.
Shipping availability is confirmed at checkout based on your delivery address. If your destination is not currently available at checkout, we are unable to ship there at this time.
Order Processing & Preparation Time
Processing time is the period required to confirm availability, prepare, inspect, and package your order before dispatch. It is separate from shipping transit time.
Please review the estimates below and check the individual product page for the timeframe applicable to your selected piece.
If additional preparation is required
Availability and preparation time may occasionally change because of high demand, temporary stock limitations, or peak and holiday volume. If we are unable to dispatch your order within the initial processing estimate, we will contact you before that period expires with an updated estimated ship date. You may choose to continue with the order, select an available alternative when offered, or cancel the affected item for a full refund.
Diamond, Solid Gold, Pre-Order, Made to Order, Made for You & Custom Orders — Approximately 12–22 Business Days
Diamond pieces, solid gold selections, pre-order items, Made to Order and Made for You designs, eligible metal or stone upgrades, and custom specifications require additional preparation, setting, inspection, and quality control.
When a product has a special fulfillment designation—such as Diamond, Solid Gold, Pre-Order, Made to Order, Made for You, or Custom—that timeframe takes priority over its collection.
The applicable estimate will be displayed on the individual product page or confirmed with you. Please visit our Made for You page for additional details.
For return conditions applicable to these order types, please refer to our Return & Refund Policy.
Split Shipments
Items with different processing times may be shipped separately at no additional shipping charge. If your order is divided into multiple shipments, separate tracking information will be provided for each package.
Orders may be cancelled before a shipping label is generated. Once a shipping label has been generated, the order can no longer be cancelled, even if tracking information has not yet been updated.
Estimated Delivery Time
Estimated delivery time refers to shipping transit time after an order has been dispatched.
Under normal conditions, most orders are delivered within approximately 5–10 business days after shipment. Delivery time varies by destination.
Total delivery time includes both order processing time and shipping transit time.
Customs clearance, local carrier operations, weather, public holidays, and other circumstances outside our control may affect delivery. Processing and transit estimates do not represent a guaranteed arrival date.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to become active after the shipping confirmation email is sent.
Customs Duties & Import Taxes
For most destinations, import duties and taxes are included in the shipping process. In most cases, no additional fees are required upon delivery.
Customs policies vary by country, and in rare cases local authorities may apply additional duties or processing fees. Lume de Angel has no control over these charges and is not responsible for fees imposed by customs authorities.
Delays
Delivery delays may occasionally occur due to circumstances outside our control, including:
- Customs clearance processes
- Carrier disruptions
- Weather conditions
- Public holidays
- Local delivery issues
These circumstances may affect delivery times.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If the shipping carrier is unable to deliver a package because the address provided by the customer was incorrect or incomplete, the package may be returned to the sender or a designated logistics facility, or may become non-recoverable.
- Returned and recoverable packages: The customer may request reshipment of the original package. A $14.99 reshipment fee will apply, regardless of the original order value. Free-shipping promotions do not apply to reshipments.
- Non-recoverable packages: If the original package is lost, disposed of, or otherwise cannot be recovered, a replacement may be offered for a processing fee equal to 20% of the original item price, plus a $14.99 shipping fee.
- Eligible refunds: If a refund is approved instead of reshipment or replacement, original shipping charges are non-refundable and a return-to-sender processing fee of up to 20% may be deducted from the refund, where permitted by law. The applicable deduction will be confirmed before the refund is processed.
These fees apply only when the delivery failure results from incorrect or incomplete shipping information provided by the customer. They do not apply when the delivery failure was caused by Lume de Angel or the shipping carrier.
Lume de Angel is not responsible for packages lost, returned, disposed of, or deemed non-recoverable because of incorrect or incomplete shipping information provided by the customer.
Lost Packages
If your package appears to be lost in transit, please contact us at info@lumedeangel.com.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include replacement or refund when applicable.
Policy Updates
This Shipping & Delivery Policy may be updated periodically to reflect changes in products, logistics partners, or international shipping regulations. The version published on this page applies to all orders.