Shipping Policy
Shipping & Delivery
From ready-to-ship favorites to select pieces requiring additional preparation, we aim to make every order experience clear, reliable, and worth the wait.
Shipping Charges
We offer free standard shipping on orders over $89.
Shipping fees for orders below $89 will be calculated at checkout.
We currently ship to customers worldwide.
Order Processing & Preparation Time
Processing time varies by collection. Please refer to the details below, and check each individual product page for the most accurate estimate for that specific item.
These are Lume de Angel's collections — click any name to browse.
Select pieces may require additional preparation time before shipment. Where this applies, the estimated processing time will be noted on the product page.
Extended Processing — 22 Business Days
The following order types require additional production time and ship within 22 business days:
Pre-order items — availability and timelines will be clearly noted on the individual product page.
Made for You — custom and upgrade orders including metal upgrades, stone upgrades, and custom specifications. Please visit our Made for You page for full details.
For return conditions applicable to these order types, please refer to our Return & Refund Policy.
Processing times listed above apply to most styles. For new arrivals, limited-edition, or special pieces, processing time may vary — please refer to the individual product page for the most accurate estimate.
Orders Containing Multiple Collections
If your order includes both ready-to-ship and prepared-after-purchase pieces, all items will be shipped together once all pieces are ready. This ensures you receive everything in one complete package.
Once a shipping label has been generated for your order, it can no longer be cancelled — even if tracking information has not yet been updated. Orders may be cancelled before a shipping label is generated.
Estimated Delivery Time
Estimated delivery times refer to the shipping transit time after an order has been dispatched.
Under normal conditions, most orders are delivered within approximately 7–12 business days after shipment.
Please note that total delivery time includes both order processing time and shipping transit time.
Delivery times may vary depending on customs clearance, local carrier operations, public holidays, or other factors outside our control. Therefore, all delivery times are estimates.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to become active after your shipping confirmation email is sent.
Customs Duties & Import Taxes
For most destinations, import duties and taxes are included in the shipping process. In most cases, no additional fees are required upon delivery.
However, customs policies vary by country, and in rare cases local authorities may apply additional duties or processing fees. Lume de Angel has no control over these charges and is not responsible for any fees imposed by customs authorities.
Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including but not limited to:
- Customs clearance processes
- Carrier disruptions
- Weather conditions
- Public holidays
- Local delivery issues
These circumstances may affect delivery times.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect or incomplete address:
- Original shipping costs are non-refundable
- If the customer requests reshipment, a new shipping fee will apply
- If a refund is requested instead of reshipment, a 20% restocking fee will be deducted from the refund amount
Lume de Angel is not responsible for packages lost due to incorrect shipping information provided by the customer.
Lost Packages
If your package appears to be lost in transit, please contact us at info@lumedeangel.com
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include replacement or refund when applicable.
Policy Updates
This Shipping & Delivery Policy may be updated periodically to reflect changes in logistics partners or international shipping regulations. The version published on this page applies to all orders.