Order Cancellation

If you need to cancel an order, please contact us at info@lumedeangel.com as soon as possible.

If your order has already been shipped, you may choose to refuse delivery when the package arrives, or receive the item and request a return. In these cases:

• Original shipping costs are non-refundable
• A 15% restocking fee will be deducted from the refund amount
• Return shipping costs remain the responsibility of the customer

Refunds will be processed after the item is returned and inspected.

Return Eligibility

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and unaltered
• Items should be returned in their original packaging (if available)
• Items accompanied by a certificate must be returned together with the certificate — returns without the original certificate may be subject to a reduced refund or may not be accepted
• Your order number is required

Items that show signs of wear, damage, or tampering may not be accepted. Lume de Angel reserves the right to refuse returns that do not meet these conditions.

Items Not Eligible for Return

For quality, hygiene, and customization reasons, the following items are not eligible for change-of-mind returns or refunds:

Mystery Boxes and surprise value sets contain randomly selected contents and cannot be returned or exchanged for a change of mind. This does not affect the remedies described below for damaged, defective, or incorrect items. Bundled sets and multi-piece promotions must be returned as a complete set — partial returns on bundled items are not accepted. If you are unsure whether an item is eligible for return, please contact us before purchasing.

Exchanges

We are currently unable to offer direct exchanges due to the nature of international shipping.

If you would like a different size or style, please initiate a return and place a new order. Return shipping costs are the responsibility of the customer. We recommend placing your new order as soon as possible to ensure availability.

Standard shipping rates apply to the new order. Free standard shipping is available on orders of $59 and up to eligible destinations.

How to Request a Return

To ensure proper processing, all returns must be authorized before being shipped back. Please do not send returns directly to the sender address on the package.

Refunds

If your return is approved:

• The item must be returned to our designated return address
• Return shipping costs are the responsibility of the customer
• A 15% restocking fee will be deducted from the refund amount

The restocking fee helps cover inspection, handling, and processing costs associated with returned items. This fee does not apply if the item arrives damaged, defective, or incorrect.

Once the returned item is received, inspected, and approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

If you have not received your refund within 15 business days of our confirmation, please contact us.

Undeliverable or Refused Packages

For delivery failures caused by an incorrect or incomplete address provided by the customer, the reshipment, replacement, and eligible refund terms in the Incorrect Shipping Information section of our Shipping Policy apply. These charges do not apply when the delivery failure was caused by Lume de Angel or the shipping carrier.

For packages returned after the customer refuses delivery for reasons other than a damaged, defective, or incorrect item, original shipping costs are non-refundable, a 15% restocking fee applies, and return shipping costs remain the customer’s responsibility. Refunds are processed after the returned item is received and inspected. A new shipping fee applies if reshipment is requested.

For other failed delivery attempts, please contact us so we can investigate the cause and confirm the appropriate resolution.

European Union Customers

Customers located in the European Union have the right to cancel or return their order within 14 days of delivery in accordance with EU consumer protection regulations. Where mandatory consumer rights apply, they take priority over any conflicting conditions in this policy.

Exceptions to the right of withdrawal may apply under applicable law, including to goods made to a customer’s specifications or clearly personalized. Our non-returnable item categories apply only to the extent permitted by applicable law and do not limit your statutory rights.

Fraud & Policy Abuse

Lume de Angel reserves the right to refuse returns that show signs of fraud, abuse, or manipulation of this policy.

Policy Updates

This Return & Refund Policy may be updated periodically to reflect changes in logistics or international shipping requirements. The version published on this page applies to all purchases.